Unit 1.
Listening and pronunciation: Alphabet; spelling names; word stress.
Language focus and practise: Verb to Be.
Personal job life: Questions and answers; names, jobs and countries.
Speaking practice: Introductions

Unit 2.
Listening and pronunciation: Rooms bookings by e-mail; confirmation letters.
Language focus and practise: Days, months, dates.
Personal job life: Confirmation letter; check-in dialogue.
Speaking practice: Dealing with changes in bookings.

Unit 3.
Listening and pronunciation: Bedroom objects in standard and luxury rooms.
Language focus and practise: There is/are in questions, affirmatives and negatives.
Personal job life: Describing a standard and luxury hotel bedroom.
Speaking practice: Describing differences in hotel bedrooms.

Unit 4.
Listening and pronunciation: Range of bathroom objects.
Language focus and practise: Prepositions of place.
Personal job life: Describing a hotel bathroom.
Speaking practice: Dialogue between porter and guests.

Unit 5.
Listening and pronunciation: Vocabulary of hotel services.
Language focus and practise: Time; can, have, do/does are in questions, affirmatives and negatives.
Personal job life: Questions and answers: services in the hotel.
Speaking practice: Giving opening and closing times of hotel services.

Unit 6.
Listening and pronunciation: Understanding requests for directions.
Language focus and practise: To be, can, look; verbs of directions; prepositions of place.
Personal job life: Giving directions inside and outside the hotel.
Speaking practice: Explaining where services are.

Unit 7.
Listening and pronunciation: taking room service orders.
Language focus and practise: Checking food orders; apologising and giving reasons.
Personal job life: Dealing with room services in the hotel.
Speaking practice: Taking, checking and correcting room service orders.

Unit 8.
Listening and pronunciation: Understanding guests’ problems during their stay.
Language focus and practise: Future tense.
Personal job life: Dealing with problems and solutions in the hotel.
Speaking practice: Understanding guests’ problems during their stay and offering solutions.

Unit 9.
Listening and pronunciation: Taking orders for drinks.
Language focus and practise: Welcoming; offering choices of drinks.
Personal job life: Building conversations in the hotel bar.
Speaking practice: Taking bar orders; dealing with different types of payment.

Unit 10.
Listening and pronunciation: Welcoming guests.
Language focus and practise: Greeting and seating guests.
Personal job life: Describing and recommending dishes in the restaurant.
Speaking practice: Taking orders; recommending and explaining dishes.

Unit 11.
Listening and pronunciation: Dealing with orders for desserts, cheeses and coffee.
Language focus and practise: First conditional; asking about the meal.
Personal job life: Describing popular desserts in the restaurant.
Speaking practice: Describing desserts; taking orders.

Unit 12.
Listening and pronunciation: Understanding requests for places to visit.
Language focus and practise: Verbs including modals, for recommending places to visit.
Personal job life: Describing and recommending places to visit in the region.
Speaking practice: Making suggestions about places to visit.

Unit 13.
Listening and pronunciation: Understanding information on room rates.
Language focus and practise: Writing letters about room rates.
Personal job life: Answering enquiry letters about rooms and conference facilities.
Speaking practice: Exchange of information on room rates and conference facilities.

Unit 14.
Listening and pronunciation: Responding to phone bookings.
Language focus and practise: Dealing with booking problems, apologising, offering alternatives.
Personal job life: Beginning and ending phone conversations.
Speaking practice: Dealing with phone bookings and problems, apologising and offering alternatives.

Unit15.
Listening and pronunciation: Understanding hotel bills in general and specific items on the bill.
Language focus and practise: Present perfect and past simple.
Personal job life: Questions and answers: the hotel bill.
Speaking practice: Presenting the hotel bill, methods of payment.

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